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FAQs

If you’re thinking of contacting us about one of our courses or have booked on then here you’ll find some useful information.

Q. How do I apply for a course?
Please visit www.lususports.com for full details about the course and booking. Take time to read the course descriptions carefully. If you provide false information your application may not be accepted.
Q. Is there a closing date for each course?
Application forms will be accepted up to ten working days prior to a course commencing and payment must always accompany these applications. This is to ensure minimum numbers have been met to run the workshop.
Q. When will I hear whether my application has been accepted?
• Applications will be processed on a first-come, first-served basis. (All courses are subject to limited places).

• Confirmation of your booking will be sent via email as soon as your online booking is complete.

• A receipt of your payment is also emailed as soon as your online booking is complete.

• If for any reason you need to do a manual booking a receipt can be posted on request.

• If there are any problems or queries regarding your booking, LUSU Sports will contact you; otherwise you can assume your booking has been accepted.

• A further email with detailed joining instructions and venue directions will be emailed no less than 5 working days prior to the course start date.

• If you have any queries or problems regarding your booking please contact LUSU Sports.
Q. What happens if there are insufficient numbers on a course?
LUSU Sports will do everything they can to ensure a course runs however, should the need for cancellation arise, you will be informed at least 4 working days prior to the course start date.
Q. What happens if the course is full and I am put on a reserve list?
If you are put on a reserve list, LUSU Sports will email you for a contact number as you may be contacted at any time to take up a place on a course by email or phone. If you are offered a space and you wish to accept, full payment will then be requested immediately.
Q. What if I wish to cancel my place on a course?
Before 10 working days of the start date: full refund OR free transfer onto another venue. Between 10 working days to the start date: no refund.
Q. What do I do if I get held up en route to the course?
Please ring the tutor contact number. This can be found in your confirmation instructions letter.
Q. What do I do if I need additional support during my course?
You may need additional support because you have a visual or hearing impairment or you are dyslexic for example. Please contact LUSU Sports to discuss how we may be able to assist you.
Can’t find the question or answer you’re looking for? Contact us for more information.

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